Refund policy

OUR GUARANTEE
Don't love it? It's free. If you're not happy with your Thankful cups, email us within 30 days of delivery and we'll refund you in full.

You don't have to send the food back. It's candy — we don't want it returned, and we're not going to make you pay to ship it. Just tell us what went wrong so we can get better.

To claim the guarantee, email peter@adventure.holdings with your order number. Refunds go back to your original payment method within 10 business days of approval. Depending on your bank, it can take a few more days to appear on your statement.

Limits
The guarantee covers one order per customer, so we can keep offering it. Refunds are issued at the original purchase price and do not include shipping charges already paid.

Damaged, melted, or wrong items
Please check your order when it arrives. If something is damaged, melted in transit, or isn't what you ordered, contact us right away and we'll replace it or refund it — no guarantee claim needed, and this has no limit.

Unopened boxes
If you'd rather return an unopened box within 30 days instead of using the guarantee, you can. Email us first and we'll send a return label. Items sent back without contacting us first cannot be accepted. Returns must be unopened and in original packaging. Once we receive and inspect the return, we'll refund the purchase price.

Subscriptions
You can skip, pause, change your delivery frequency, or cancel at any time from your account. Cancel before your next order is charged and you won't be billed again.
If an order has already been charged but not yet shipped, contact us and we'll cancel and refund it. Once an order has shipped, the guarantee above applies.

Exchanges
The fastest way to get what you want is to place a new order for it, and let us know if you'd like a refund on the original.

Non-returnable items
Gift cards cannot be returned or refunded.

European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification, in addition to the guarantee above. For unopened items, your item must be in the same condition you received it, in its original packaging, with the receipt or proof of purchase.

Questions
Email peter@adventure.holdings or call +1 949-436-1550.
Thankful Snacks, 3422 Old Capitol Trl, 700, Wilmington DE 19808, United States.